Fulfillment Policy - Digital Goods Delivery

At Token Creative LLC, we strive to provide our customers with a seamless and satisfactory experience when it comes to the delivery of digital goods. Our fulfillment policy outlines the guidelines and procedures we have in place to ensure efficient and reliable delivery. Please read the following information carefully to understand how we handle refunds, delivery, returns, and cancellations.

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Refund Policy:

We value customer satisfaction and aim to resolve any issues that may arise regarding our digital goods. If you are unsatisfied with your purchase, please contact our customer support team within 30 days of the purchase date. We will review your request and consider providing a refund under the following conditions:

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• The digital goods purchased have a technical defect that prevents proper functionality.
• The digital goods received are significantly different from the description provided.
• The digital goods have not been accessed, downloaded, or used by the customer.
• Any other exceptional circumstances determined on a case-by-case basis.

Please note that certain products or services may have specific refund terms and conditions, which will be clearly communicated on the respective product page.

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Delivery Policy:

As a creative agency specializing in digital goods, our delivery process is entirely online. Upon successful completion of your purchase, you will receive an email containing the necessary instructions and access details to download or access the digital goods. In some cases, the digital goods may be available for immediate download or access directly from our website after the purchase is confirmed.

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We strive to deliver our digital goods promptly, and in most cases, you should receive the delivery email within 10 minutes of your purchase. However, in rare instances where technical issues arise, please allow up to 24 hours for the delivery email to be sent. If you encounter any delays or issues with the delivery, please reach out to our customer support team for assistance.

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Return Policy:

Given the nature of digital goods, we generally do not accept returns once the purchase has been completed and the delivery email has been sent. However, we understand that exceptional circumstances may arise. If you believe your situation warrants a return, please contact our customer support team, and we will assess your request on a case-by-case basis.

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Cancellation Policy:

Customers may request to cancel subscriptions or reservations at any time. To cancel a subscription, please access your account settings or contact our customer support team for assistance. For reservations or other specific services, please refer to the terms and conditions provided during the booking process for information regarding cancellation policies and any associated fees.

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Building Trust and Protection:

At Token Creative LLC, we believe in transparency and fairness in our fulfillment policies. By clearly outlining our policies, we aim to build trust with our customers and provide a foundation for effective dispute resolution. In the event that our review of your website finds insufficient information about our fulfillment policies, we may request that you add additional content to ensure clarity and protection for all parties involved.

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Please note that this fulfillment policy is subject to change, and any modifications will be effective immediately upon posting on our website. It is your responsibility as a customer to review this policy periodically to stay informed about our current practices.

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If you have any further questions or concerns regarding our fulfillment policy, please contact our customer support team, and we will be happy to assist you.

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